Superhuman CEO: AI Is Expanding Workforce, Not Replacing Jobs — SUPERHUMAN (SHRM)

Superhuman CEO Shishir Mehrotra reframes the AI disruption as a workforce expansion, envisioning each worker supported by 100 digital agents that aggregate CRM data, summarize tickets, and draft replies in personalized voices. The rebranded $13B Superhuman, a merger of Grammarly, Superhuman, and Coda, aims to challenge Microsoft and Google by integrating AI-native productivity across writing, email, and collaboration tools. Mehrotra highlights current Grammarly activity exceeding 100 billion LLM calls weekly. However, analysts caution that automation is already reducing roles: Klarna cited AI cutting nearly 40% of customer service staffing, and IBM, UPS, and HP Inc. have announced automation-driven job cuts. The complexity of managing multiple AI agents also raises concerns about AI fatigue.