Airbnb to Integrate AI Search, Planning and Support Features (AIRBN)

Airbnb plans to integrate large language model-powered AI features into its app, enhancing search, trip planning and support for guests, and operational tools for hosts. CEO Brian Chesky said AI search is live to a small percentage of traffic and will evolve into a more conversational, end-to-end trip experience, with potential future integration of sponsored listings. Currently, the platform’s AI customer support bot handles about one-third of customer issues without human intervention, with plans to expand to voice and additional languages. The company aims to reach 100% AI tool adoption among engineers and is leveraging its identity and review data under the guidance of new CTO Ahmad Al-Dahle, who previously worked on Meta’s Llama models. Airbnb reported Q4 revenue of $2.78 billion, up 12% from the prior-year period.